Privacy policy
Privacy Policy
Last updated: 18 October 2026
1. Introduction
At OPALE, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how OPALE ("we", "us", or "our") collects, uses, stores, and shares personal information when you visit our website, https://www.opaleclo.com, purchase our products, or communicate with us.
This policy applies to visitors, customers, and other individuals who interact with our online store.
OPALE operates through Shopify, which provides the e-commerce platform supporting our online store.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Contact Information
Your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
Products purchased, order history, transaction details, payment confirmation, shipping information, and returns or exchanges.
Account Information
Account login details, preferences, and information associated with your customer account, where applicable.
Technical and Usage Information
IP address, browser type, device information, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information you provide when contacting us about products, orders, returns, or other enquiries.
We may receive information directly from you, automatically through our website, or from service providers involved in operating our store.
3. How We Use Your Information
We use personal information for the following purposes:
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Processing payments and fulfilling purchases.
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Arranging shipping and delivery.
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Providing order confirmations and delivery updates.
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Managing returns, exchanges, and refunds.
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Responding to customer enquiries.
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Maintaining and improving our website.
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Detecting and preventing fraud.
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Complying with legal and regulatory obligations.
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Sending marketing communications where permitted by law.
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Measuring website performance and advertising effectiveness where legally permitted.
4. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal information using the appropriate legal basis.
These may include:
Performance of a Contract
Processing information necessary to fulfil orders, arrange delivery, process payments, and provide customer service relating to purchases.
Legal Obligations
Retaining and processing information required for accounting, taxation, consumer protection, and other applicable legal requirements.
Legitimate Interests
Maintaining website security, preventing fraud, improving our services, and managing business operations, where these interests are not overridden by individuals' rights.
Consent
Sending marketing communications and using non-essential cookies or advertising technologies where consent is required.
Where processing relies on consent, you may withdraw it at any time.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate our online store and improve the shopping experience.
These technologies may be used to:
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Maintain essential website functions.
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Remember shopping cart contents and preferences.
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Analyse website performance.
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Understand how visitors interact with our store.
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Support advertising and marketing where permitted.
Where required by applicable law, we request your consent before using non-essential cookies or tracking technologies.
You may manage your cookie preferences through the privacy controls available on our website or through your browser settings.
For information about cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies
6. Marketing Communications
Where you have consented or where otherwise permitted by applicable law, OPALE may send you promotional communications, including collection announcements, product releases, and exclusive offers.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our messages or by contacting info@opaleclo.com.
You may continue receiving essential transactional communications regarding your orders.
7. Sharing Personal Information
We may share personal information with trusted third parties when necessary to operate our business.
These may include:
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Shopify, our e-commerce platform provider.
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Payment processing providers.
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Shipping and logistics companies.
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Customer service and technical support providers.
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Website analytics providers.
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Advertising and marketing partners, where applicable and legally permitted.
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Public authorities where disclosure is required by law.
We do not sell personal information to third parties in exchange for money.
However, certain advertising-related disclosures may be classified as a sale or sharing under some privacy laws. Where applicable, we provide the required consent or opt-out choices.
8. Shopify and Third-Party Services
Our store is hosted on Shopify.
Shopify and certain integrated service providers may process personal information to operate the website, process transactions, provide security, and support other store functions.
Depending on the Shopify services enabled, Shopify may also process information under its own privacy notices.
You can learn more about Shopify's consumer privacy practices at:
Third-party services may have their own privacy policies governing their processing activities.
9. International Data Transfers
Because we use Shopify and other service providers, personal information may be transferred to or processed in countries outside the European Economic Area.
Where required by applicable data protection law, such transfers will be subject to appropriate safeguards, including adequacy decisions or recognised contractual protections.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy.
Retention periods depend on the type of information and applicable requirements, including:
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Processing and fulfilling orders.
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Providing customer support.
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Maintaining customer accounts.
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Meeting tax and accounting obligations.
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Preventing fraud.
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Resolving disputes and enforcing legal rights.
When personal information is no longer required, it will be deleted, anonymised, or otherwise handled in accordance with applicable law.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of your personal information.
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Request restriction of certain processing activities.
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Object to processing based on legitimate interests.
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Receive a portable copy of certain personal information.
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Withdraw consent where processing is based on consent.
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Object to direct marketing.
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Exercise applicable rights regarding automated decision-making.
To exercise your rights, contact info@opaleclo.com.
We may request reasonable information to verify your identity before processing a request.
We will respond within the time limits required by applicable law.
You may also lodge a complaint with the relevant data protection supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).
12. Data Security
We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, alteration, or disclosure.
Payments are processed through authorised payment providers.
Although we take reasonable precautions, no online system can guarantee absolute security.
13. Children's Privacy
Our website is not directed at children who cannot legally consent to the processing of their personal information.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information unlawfully, please contact us so that we can take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or external services.
These websites operate independently and may have their own privacy policies.
We recommend reviewing their privacy practices before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.
Any revised version will be published on this page with an updated revision date.
Where required by law, we will provide additional notice of material changes.
16. Contact Information
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact:
OPALE
Website: https://www.opaleclo.com
Email: info@opaleclo.com
The legal identity and geographical contact address of the business operating OPALE will be provided in the website's legally required business information.
OPALE is committed to handling personal information responsibly, transparently, and in accordance with applicable data protection laws.