Shipping Policy

At OPALE, we are committed to providing a seamless and reliable delivery experience. We offer shipping across Spain, the European Union, and selected international destinations.

Spain

Standard Shipping — €4.95

Estimated delivery: 2–5 business days.

Free Shipping on orders of €150 or more.

European Union

Standard EU Shipping — €9.95

Estimated delivery: 4–10 business days.

Free Shipping on orders of €150 or more.

International Shipping

International Shipping — €19.00

Estimated delivery: 5–10 business days.

Shipping availability and final rates are calculated at checkout based on the destination.

Order Processing

Orders are processed during business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Delivery estimates are calculated from dispatch and may vary depending on the destination, carrier, customs procedures, and unforeseen circumstances.

Customs & Import Duties

For deliveries outside the European Union, customs duties, import taxes, or additional clearance fees may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in OPALE's shipping rates.

Delivery Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery details, please contact us as soon as possible at info@opaleclo.com.

If your parcel is delayed, lost, or arrives damaged, please contact our customer service team so we can assist you.

Nothing in this policy limits your statutory consumer rights regarding delivery.

Contact

For shipping enquiries or assistance with your order:

OPALE

Email: info@opaleclo.com

Website: www.opaleclo.com