Return & Refund Policy

At OPALE, we are committed to delivering exceptional quality and a seamless shopping experience. Your satisfaction is important to us, and we aim to make every return or exchange as straightforward as possible.

Returns

You have 14 days from the day you, or a third party designated by you (other than the carrier), receive your goods to notify us of your decision to withdraw from an eligible online purchase.

For orders delivered in multiple shipments, the statutory withdrawal period generally begins when the final item is received.

To request a return, please contact info@opaleclo.com with your order number and the item(s) you wish to return.

Items should be returned in their original condition, with tags and original packaging where possible. You may inspect and try on clothing as you would in a physical store. Handling beyond what is necessary to establish the nature, characteristics, and fit of an item may result in a deduction for diminished value.

Once you notify us of your decision to withdraw, you must send the goods back within 14 days.

We will provide return instructions and the appropriate return address. Your statutory right of withdrawal does not depend on receiving prior approval from OPALE.

Exchanges

We offer one complimentary size exchange per order within the European Union, subject to stock availability.

To request an exchange, contact info@opaleclo.com within 14 days of receiving your order.

For eligible EU size exchanges, OPALE covers the standard return shipping and replacement delivery costs.

For exchanges outside the European Union, customers are responsible for shipping costs unless the item is defective or incorrect.

If your requested size is unavailable, you may request a return in accordance with this policy.

Our complimentary exchange service is an additional benefit and does not affect your statutory right to withdraw from an eligible purchase or request a refund.

Return Shipping

For change-of-mind returns, customers are responsible for the direct cost of returning the goods. Return shipping costs depend on the customer's location and chosen carrier.

If an item is defective, damaged, or incorrect, OPALE will cover necessary return shipping costs and provide an appropriate remedy in accordance with applicable consumer protection laws.

We recommend using a tracked shipping service and retaining proof of shipment.

Refunds

Once we receive and inspect your returned items, we will notify you of their status.

Refunds will be issued using the original payment method unless you expressly agree otherwise, and you will not incur fees as a result of the reimbursement.

For statutory withdrawals, refunds will be made within 14 days of receiving your withdrawal notification.

We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Where required by law, refunds include the original standard delivery charges. Additional charges for premium or express delivery options are not refundable beyond the standard delivery cost.

Your bank or payment provider may require additional time to display the refund.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact info@opaleclo.com with your order number and photographs where possible.

We will assess the issue and arrange an appropriate repair, replacement, price reduction, refund, or other legally required remedy at no additional cost where applicable.

Under Spanish consumer law, new goods generally benefit from a three-year legal guarantee of conformity. Customers in other countries retain any mandatory consumer protections applicable to their purchases.

These rights are separate from the 14-day withdrawal period and are not limited by our voluntary return or exchange conditions.

European Union Right of Withdrawal

If you are a consumer entitled to the EU statutory right of withdrawal, you have 14 days from receiving your goods to withdraw from an eligible online purchase without providing a reason.

To exercise this right, send a clear statement of your decision to withdraw to info@opaleclo.com before the withdrawal period expires.

You may use the following withdrawal form, although it is not mandatory:

Withdrawal Form

To: OPALE — info@opaleclo.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Date:

You must return the goods within 14 days of notifying us of your withdrawal.

The statutory right of withdrawal is subject to applicable legal exceptions, including certain personalised goods where the legal conditions for an exception are met.

Nothing in this policy limits your mandatory consumer rights.

Contact Information

For returns, exchanges, refunds, or assistance, please contact:

OPALE

Email: info@opaleclo.com

Website: https://www.opaleclo.com

Return instructions and the applicable return address will be provided by our customer service team.