TERMS OF SERVICE

Last updated: 18 October 2026

OVERVIEW

Welcome to OPALE.

OPALE operates the website https://opaleclo.com, offering premium clothing through our online store.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your mandatory rights under applicable consumer protection laws.

Please read these Terms carefully before using our website.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a purchase agreement or have the necessary permission from a parent or legal guardian.

You agree not to use our website or products for unlawful purposes.

You must not transmit viruses, malicious code, or engage in activities that interfere with the operation or security of our website.

We may restrict access to our services where reasonably necessary to prevent unlawful activity or misuse.

SECTION 2 – GENERAL CONDITIONS

OPALE reserves the right to refuse or cancel orders for legitimate reasons, including suspected fraud, incorrect payment information, or product unavailability.

If an order is cancelled after payment has been collected, we will refund the amount paid in accordance with applicable law.

All content on our website, including photographs, designs, graphics, logos, text, and other creative materials, belongs to OPALE or its respective rights holders unless otherwise indicated.

You may not reproduce, distribute, or commercially exploit our content without prior written permission.

SECTION 3 – PRODUCT INFORMATION

We make reasonable efforts to ensure that all product descriptions, photographs, sizes, materials, and prices displayed on our website are accurate.

However, slight variations in colour may occur due to differences in screen settings and lighting.

Customers are encouraged to review product descriptions and size guides before purchasing.

Nothing in these Terms limits your statutory rights if a product is faulty, misdescribed, or does not conform to the purchase contract.

SECTION 4 – PRICES AND PAYMENTS

All product prices are displayed in the currency shown at checkout.

Applicable taxes, shipping charges, and any additional charges collected by OPALE will be displayed before you confirm your order.

For deliveries outside the European Union, import duties, customs fees, or local taxes may apply, depending on the destination country. Where these charges are not collected at checkout, they may be payable by the customer to the relevant authorities or delivery provider.

We accept the payment methods displayed at checkout.

Payments are securely processed by our authorised payment service providers.

We reserve the right to change product prices at any time. Price changes will not affect orders for which a binding purchase contract has already been formed.

SECTION 5 – ORDERS AND AVAILABILITY

After placing an order, you will receive an order confirmation or acknowledgement by email.

We reserve the right to reject an order before acceptance for legitimate reasons, including stock unavailability, payment failure, or suspected fraud.

If we cannot fulfil an accepted order, we will contact you and provide an appropriate refund or other remedy required by applicable law.

Products may be offered in limited quantities, and availability may change.

SECTION 6 – SHIPPING AND DELIVERY

OPALE ships to the destinations available at checkout.

Shipping costs and estimated delivery times are provided during checkout and explained in our Shipping Policy.

Delivery estimates may vary due to carrier operations, customs processing, public holidays, or circumstances beyond our reasonable control.

Any delay or delivery issue will be handled in accordance with applicable consumer protection laws.

For more information, please review our Shipping Policy:

https://opaleclo.com/policies/shipping-policy

SECTION 7 – RETURNS, EXCHANGES AND REFUNDS

We want our customers to be satisfied with their purchases.

Returns, exchanges, and refunds are handled according to our published Return and Refund Policy and applicable consumer protection laws.

Eligible EU consumers generally have a statutory right to withdraw from a distance purchase within 14 days of receiving their goods, subject to applicable exceptions.

Customers also retain their statutory rights regarding faulty or non-conforming products.

For more information, please review our Return and Refund Policy:

https://opaleclo.com/policies/refund-policy

SECTION 8 – CUSTOMER INFORMATION

When placing an order, you agree to provide accurate and complete information, including your name, email address, shipping address, and payment details.

You are responsible for reviewing your information before confirming your purchase.

If you notice an error in your order information, please contact us as soon as possible at info@opaleclo.com.

We will make reasonable efforts to assist, although changes may not be possible after an order has been dispatched.

SECTION 9 – INTELLECTUAL PROPERTY

All OPALE branding, logos, product designs, photography, written content, and other original materials displayed on our website are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use these materials for commercial purposes without prior written authorisation.

Unauthorised use of our intellectual property may result in appropriate legal action.

SECTION 10 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites, payment providers, or external services.

These third parties operate under their own terms and privacy policies.

OPALE is not responsible for the independent content or practices of third-party websites, except where responsibility cannot legally be excluded.

SECTION 11 – PERSONAL INFORMATION

Your personal information is collected and processed according to our Privacy Policy and applicable data protection laws.

For more information, please review our Privacy Policy:

https://opaleclo.com/policies/privacy-policy

For privacy-related enquiries, contact info@opaleclo.com.

SECTION 12 – PROHIBITED ACTIVITIES

You agree not to:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Distribute viruses, malware, or harmful software.

• Copy or exploit OPALE intellectual property without permission.

• Submit deliberately false or misleading information.

• Interfere with the security or functionality of our website.

• Use our services in ways that violate applicable laws or the rights of others.

We may take appropriate action against activities that violate these Terms.

SECTION 13 – ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, availability, promotions, or shipping information.

We reserve the right to correct these errors.

If an error materially affects an order, we will contact the customer and handle the situation in accordance with applicable law.

SECTION 14 – LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability, accuracy, and security of our website.

However, we cannot guarantee that access to the website will always be uninterrupted or error-free.

To the extent permitted by applicable law, OPALE is not responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights and applicable statutory guarantees.

SECTION 15 – PRODUCT CARE

Customers should follow the care instructions provided on product labels or product pages.

Improper washing, handling, or storage may affect the appearance and longevity of garments.

This section does not limit any statutory rights relating to defective or non-conforming products.

SECTION 16 – TERMINATION

We may restrict or terminate access to our website where a user seriously violates these Terms or applicable law.

Termination of website access does not remove rights or obligations arising from purchases already made.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 18 – GOVERNING LAW

These Terms of Service are governed by the laws of Spain.

If you are a consumer residing in another country, you retain any mandatory consumer protections that apply to you under the laws of your country of habitual residence.

Nothing in these Terms removes your right to bring proceedings before a court that has jurisdiction under applicable consumer protection rules.

SECTION 19 – CHANGES TO TERMS OF SERVICE

OPALE may update these Terms of Service to reflect changes in our business operations, services, or applicable laws.

Updated Terms will be published on our website with a revised date.

Changes will not retroactively remove rights under purchase contracts already concluded.